Return Policy
RETURN POLICY
Standard Return Policy
DURING THE TAX BREAK PERIOD DEC 14TH - FEB 15TH ALL NON PRE ORDER SALES WILL BE FINAL SALE
Bought a product by accident, or just decided you didn't need it? New Realm Games provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:
- All Pre-Order products are subject to a 20% cancellation fee prior to delivery (Increased until Feb 15th)
- Goods red-tagged, or marked as "clearance", any sales such as black friday or boxing day, or "as-is"
- Goods used or damaged after purchase
- Goods not returned with their original packaging
- Collectible goods such as trading card game packs or singles
- Pre-Ordered products may not be exchanged for any other pre-ordered goods, regardless if it is after release date and you have not received your product yet
If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store during normal operating hours.
All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.
If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@newrealmgames.com
- By visiting this page on our website: https://www.newrealmgames.com
- By phone number: 1 833 955-4263