Pre-Order Policy

PRE-ORDER POLICY

Standard Pre-Order Policy

Bought a product by accident, or just decided you didn't need it? New Realm Games provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:

  • All Pre-Order products are subject to a 10% cancellation fee prior to delivery
  • Goods red-tagged, or marked as "clearance" or "as-is"
  • Goods used or damaged after purchase
  • Goods not returned with their original packaging
  • Collectible goods such as trading card game packs or singles
  • Pre-Ordered products may not be exchanged for any other pre-ordered goods, regardless if it is after release date and you have not received your product yet

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

New Realm Games will hold all Pre-Order items up to 60 Days after pick up notifications have been sent out.

Once the 60 days are up, the items will be restocked at our location with no notice or refund.


Contact Us

If you have any questions about this Policy, You can contact us: