Our Policies

• The value of your Buylist must be a minimum of $5.
• Our Buylist provides information only. It should not be considered an offer to buy. Incorrect or outdated pricing is not binding. Prices and demand levels on Buylist are subject to change at any time, for any reason.
• Buylist prices are for English cards only, unless otherwise indicated. See our “Deductions” section below for more information.
• Sending us an item constitutes an offer to sell the item "as is".
• New Realm Games reserves the right to refuse any offer made to us.
• New Realm Games reserves the right to limit the number of cards submitted for trade or sale.
• New Realm Games reserves the right to refuse a sale at any time, for any reason.
• New Realm Games is not responsible for packages lost or damaged in transit. If a package arrives with obvious damage, we will refuse the delivery. You will be responsible for contacting the shipping company to file a claim.
• We do not accept Collect on Delivery (COD).
• Shipping and handling costs are your responsibility. If a package arrives with postage due, the amount will be deducted from your Buylist total. If the Buylist total cannot cover the amount, your package will be refused.
• If a package arrives with customs due (including customs taxes, duties, or fees), the amount will be deducted from your Buylist total. If the Buylist total cannot cover the amount, your package will be refused.
• The payment amount is not finalized until your packages is received and our team can verify its contents.
• Submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will result in a 15% sorting fee, to be deducted from your Buylist total.
• If there are any errors found in your Buylist (wrong cards, wrong editions, missing, damaged, or unacceptable items) we will automatically deduct the price difference from your Buylist total. You will only be contacted for approval if the price difference is 15% or more, or if the difference is $100 or more.
• If you wish to have your damaged cards returned, we will deduct the cost of shipping from your total and will mail them back to you.
• If your Buylist does not cover the cost to return, you will be required to pay for the cost of return shipping.
• Supplies sent as packing for mail-in Buylist submissions (deck boxes, binders, card sleeves, etc.) will not be returned. Cards should be submitted in as few supplies as possible.
• Buylist items must be received within 14 days after the Buylist is submitted. This includes items that are being shipped.
• Buylist items not received within the 14-day timeframe will be cancelled.

Deductions

If your cards do not meet the specified condition, or there are errors in your Buylist that result in a pricing difference of 15% or greater, or $100 or more, you will receive an updated offer email. You will have three business days to respond to the new offer. If you do not respond within the given timeframe we will assume that you have accepted the revised offer and we will process your payment with the deductions applied.

 

Buylist submissions with excessive inaccuracies in card conditions may be charged a 15% sorting fee, or cancelled entirely, depending on the size of the buylist. If you have questions about the condition of your cards, please refer to the TCG Condition Guide.

 

Please sort your cards in the order they are listed in your Buylist checkout and confirmation pages. Failure to do so will result in a 15% sorting fee, which will be deducted from your Buylist total with no notice.

 

If you wish to have any cards returned, the request must be made when you accept the deduction. Shipping costs will depend on the type and number of cards being returned. Once the deduction is accepted (including deductions that received no response) and processed, all received cards will be considered property of New Realm Games and will no longer be eligible for return.

 

Buylist submissions with excessive errors will not be processed. Cards will be returned at your expense. Repeated violations can result in your Buylist privileges being suspended.