Return Policy

RETURN POLICY

PLEASE NOTE: In consideration for the health and safety of our employees and customers during the COVID-19 pandemic, New Realm Games is taking precautionary measures that require some changes to our standard return policy (which can be found below).

We are currently only taking returns of sealed products -- unopened, shrink-wrapped products, etc. -- within 30 days of purchase, with receipts or online order confirmation emails.

We thank you for your patience and understanding, and apologize for any inconvenience this may cause. 

Standard Return Policy

Bought a product by accident, or just decided you didn't need it? New Realm Games provides a full refund of the price paid for any returned product (within 30 days; see below), with the following exceptions:

  • All Pre-Order products are subject to a 10% cancellation fee prior to delivery
  • Goods red-tagged, or marked as "clearance" or "as-is"
  • Goods used or damaged after purchase
  • Goods not returned with their original packaging
  • Collectible goods such as trading card game packs or singles
  • Pre-Ordered products may not be exchanged for any other pre-ordered goods, regardless if it is after release date and you have not received your product yet

If bought through our website, unopened items may be returned up to 30 days after the date they were shipped. Alternatively you can return the item in-store during normal operating hours. 

All charges will be refunded, excluding shipping and handling. Items that arrive damaged may also be returned. If your shipping box or the product container is damaged upon arrival, please call or email us before opening it and we'll take care of the issue ASAP.

If bought at our physical location, we accept returns (with your receipt) within 30 days of purchase. All charges will be refunded in the currency with which you paid (i.e., cash, credit card, or store credit).

Contact Us

If you have any questions about this Privacy Policy, You can contact us: